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Fixing Billing Issues on Your Mobile Device
Fixing Billing Issues on Your Mobile Device

Quick tips for troubleshooting common issues with mobile in-app purchases.

Cindy Bellford avatar
Written by Cindy Bellford
Updated over a week ago

Sometimes you may see the following error message when trying to upgrade to DealCheck Plus or Pro on your mobile device:

There are two common issues that can be causing this:

 

Check Your Internet Connection

You must be connected to the internet via a wi-fi or cellular connection to perform the upgrade. Please check your connection and restart the DealCheck app.

 

Make Sure In-App Purchases Are Enabled

It is possible that you have disabled or restricted in-app purchases in your device's settings, which is preventing you from upgrading to DealCheck Plus or Pro.

If you are using an iOS device, read this help article to learn how to enable in-app purchases through your device's settings.

If you are using an Android device, read this help article to learn how to enable in-app purchases through the Google Play app.

Please restart the DealCheck app after making any changes and try upgrading again.

 

Still having issues? If the above solutions didn't help you, email us at support@dealcheck.io and we'd be happy to help.

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